Privacy Policy

22nd October 2006

This is a website owned by ZOHO Corp.

Our postal address is

54900 Hopyard Rd.,
Suite 310 Pleasanton,
California (CA) 94588

We can be reached via e-mail at opmanager-ondemand-support@manageengine.com or you can reach OpManager OnDemand (the “Service”) Customer Support by telephone at +1 888 720 9500

General

At ZOHO Corp. we respect your need for online privacy and protect any information that you may share with us, in an appropriate manner. Our practice as regards use of your information is as set forth below. As a condition to use of the Service, you consent to the terms of this Privacy and Security Policy as it may be updated from time to time. OpManager OnDemand is not intended for use by children. ZOHO Corp. does not collect personal information of children through the Service.

Information Recorded and Use:

• Personal Information
  
  As part of the Registration Process, you will be required to provide your personal information such as your name, email address and contact particulars. You will also be asked to choose a unique username and a password, which will be used solely for the purpose of providing access to the Service. Your name and email address will be used to inform you regarding new services, releases, upcoming events and Service related communication.
  
  
• Account Usage Details
  
  Your Account Usage Details such as time, frequency, duration and pattern of use, features used and the amount of storage used will be recorded by us in order to enhance your experience of the Service and to help us provide you the best possible service.
  
  
• Service Related Data
  
  We store and maintain data obtained as part of providing the Service to you. The data collected includes, without limitation, information regarding your network and devices in your network. We will not access, use or share your Service Related Data without obtaining your prior consent. In certain circumstances you may be required to share log files and other information required for debugging to our customer support personnel. We may also use aggregate statistics regarding your use of the Service for the purpose of improving the Service.
  
  
• Financial Information
  
  Where payment is required, we request credit card or other payment Account information, which will be used solely for processing payments. Your Financial Information will not be stored by us. Subject to your prior consent and where necessary for processing future payments, your Financial Information will be stored in encrypted form on secure servers of reputed Payment Gateway Service Provider.
  
  
• Visitor Details
  
  We use the Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in our log files to analyze the trends, administer the websites, track visitor's movements and to improve our website.

Cookies

We use temporary and permanent cookies to enhance your experience of the Service. Temporary cookies will be removed from your computer each time you close your browser. By selecting ‘keep me signed-in’ option, a permanent cookie will be stored in your computer and you will not be required to sign-in by providing complete login information each time you return to our website. If you have turned cookies off, you may not be able to use registered areas of the website.

Links from our website

Some pages of our websites contain external links. You are advised to verify the privacy practices of such other websites. We are not responsible for the manner of use or misuse of information made available by you at such other websites. We encourage you not to provide Personal Information, without assuring yourselves of the privacy policy of other websites.

With whom we share Information

We will obtain your prior specific consent before we share or disclose your personal information to any person outside ZOHO Corp. We may share generic aggregated demographic information not linked to any Personal Information regarding visitors and users with our business partners and advertisers. We may also disclose your Personal Information and Service Related Data to local law enforcement authorities upon a request or order by such law enforcement authorities.

How we store Information

Your Personal Information and Service Related Data are stored and maintained at our facilities in the United States or other countries. Use of the Service signifies your consent to such transfer of your data outside of your country. In order to prevent loss of data due to errors or system failures, we also keep backup copies of data including the contents of your Account. Hence your files and data may remain on our servers even after deletion or termination of your Account.

How secure is your Information

We adopt appropriate data collection, storage and processing practices and security measures, as well as physical security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Information and Service Related Data. Access to your name and email address is restricted to our employees who need to know such information in connection with the Service and are bound by confidentiality obligations. We assure you that the contents of your Account will not be disclosed to anyone and will not be accessible to employees of ZOHO Corp.

Your Choice in Information

Use You will be required to register for the Service by providing Personal Information. If you choose not to provide your Personal Information, we will be unable to provide you the Service. We provide you with the option of opting out from receiving mails from us; however, you will not be able to receive email notifications of new services, releases and upcoming events. You will not be able to opt out from receiving communications related to your use of the Service. In the event we decide to use your Personal Information for any purpose other than as stated in this Privacy Policy, we will offer you an effective way to opt out of the use of your Personal Information for those other purposes.

Accessing and Updating Personal Information

We provide you with access to their personally identifiable information. You may correct or update any such Personal Information either through your OpManager OnDemand Account or by contacting OpManager OnDemand Customer Support. Such changes may take up to 48 hours to take effect.

Enforcement of Privacy Policy

We make every effort including periodic reviews to ensure that Personal Information and Service Related Data provided by you is used in conformity with this privacy policy. If you have any concerns regarding our adherence to this policy or the manner in which Personal Information is used for the purpose of providing the Service, kindly contact OpManager OnDemand Customer Support at opmanager-ondemand-support@manageengine.com. We will contact you to address your concerns and we will also co-operate with regulatory authorities in this regard if needed.

Notification of Changes

Any changes to this Privacy and Security Policy will be posted on our websites in order to keep you informed of any changes in nature of information collected, manner of collection, use and sharing of information. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you by email and provide you with the ability to opt out of these new uses unless you have opted out from receiving email notifications from us. You will not receive email notification of minor changes to this Privacy and Security Policy. If you are concerned about how your information is used, you should check back at http://ondemand.manageengine.com periodically.

END OF PRIVACY POLICY

If you have any questions or concerns regarding this privacy policy, please contact us at legal@manageengine.com