SaaS IT Service Management
Service Desk Plus On-Demand is an ITIL based online help desk software that is delivered as software as a service on the cloud. Combining the SaaS advantage with a plethora of features for IT help desk management online, it enables the IT organization to provide best-in-class ITSM service to their users at unmatched value for money.
Access ServiceDesk Plus On-Demand on your smartphone
Case Studies
Features
IT Helpdesk Management
Manage your help desk tickets and SLAs with the best SaaS based ITIL ready, online help desk service in town!
Software License Management
Track software usage to manage purchase of most used software and detect license violations. Ensure usage compliance to meet software audits.
ITIL Incident Management
Manage the entire incident life cycle with your ITIL helpdesk online, automating work flows and SLAs for a trouble free ITSM service.
ITIL Change Management
Implement a comprehensive ITIL change management system on your cloud help desk, including the change control board.
Customize your ITSM
Customize your Saas IT service management ITSM online – define templates, work flows , user roles , SLAs ,business and escalation rules.
Online IT Asset Management
Automatically detect and update the hardware and software changes periodically to a central catalog of all the assets and product types.
Purchase Order and Contract Management
Track & manage your IT purchases online, generate POs and automatically create assets from POs. Track all contracts & lease agreements.
ITIL Problem Management
With your SaaS ITSM solution, you can manage known and new IT problems identify and record the root cause and add your own solutions.
ITIL CMDB
Centrally maintain up-to-date knowledge base of all components in your IT system and their relationship and dependencies.
Help Desk Reports & Dashboards
Comprehensive set of built-in reports & dashboards and the ability to create custom inventory reports, providing insight into IT helpdesk operations.
