US : +1 888 720 9500  |  Intl : +1 925 924 9500
US Intl : +1 800 443 6694 (alternative number)
Australia : +1 800 631 268 | UK : 0800 028 6590
Helpdesk iPhone App IT HelpDesk
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Server Configuration for the App
Server name: sdpondemand.manageengine.com
Port : 443 (https) or 80 (http)
Benefits

  • Work from anywhere as request management goes mobile
  • Save time for your technicians and end users by resolving tickets faster and tracking them better.
Features
  • Create new tickets, categorize, and edit request details
  • Assign / Pick up requests
  • Reply to users with resolution and close tickets from the app
  • Worklog helps you keep track of your time spent on tickets
  • Searches can be done based on subject, requester or priority and tickets that needs the most attention can be picked up immediately
  • Request view can be customized
  • Track the time spent on tickets using Worklog
  • Update the status of the requests
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For further queries, contact us at
sdp-ondemand-support@manageengine.com