Automating the IT help desk in 14 hours flat!

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ServiceDesk Plus On-Demand Case Study with Tieto, Italy

Find out how Tieto, Italy overcame issues like the lack of control over help desk, inability to organize tickets, frequent SLA
violations,slow response times and used ServiceDesk Plus On-Demand to improve technician productivity and
response times, reduce SLA violations and increase business opportunities. They got started with all this in 14 HOURS FLAT!!!

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