IT Service Management is now in your hands, literally. ServiceDesk Plus On-Demand can now be accessed on Android smartphones and iOS devices for quick and easy management of incident tickets anytime from anywhere!
The Mobile interface can be accessed through the mobile browser on typing the url
ServiceDesk Plus On-Demand can now be accessed on a variety of devices as Android smart phones and iOS devices as iPhone and iPad. The platform independent mobile interface enables you to access critical Incident management functionality without installing anything.
With its Intuitive, easy to use interface for quick and easy actions on incident tickets, the mobile web-app for ServiceDesk Plus On-Demand helps IT help desk users enjoy speed and flexibility in reporting and resolving incidents without being chained to their desks.
Stay connected to your IT service desk wherever you are! Using your mobile browser, you can now cover end to end incident management operations such as Creating Requests, Editing Requests, Picking Up Requests, Assigning Requests, Closing Requests and Deleting Requests.
You can now add notes to tickets if youve forgotten an important detail. Technicians can add resolutions to tickets and record work logs right on their mobile devices.
Detailed Request List Views with flags for Overdue ticket status, first response SLA violation and new email reply received from user help you stay notified of important ticket events.
The mobile web-app has a Comprehensive dashboard with details of Requests Overdue, Requests Pending, Requests Due Today for the technician logged in. The accurate snapshot helps you prioritize work items and become more productive!