Features

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IT Help Desk goes mobile!

ServiceDesk Plus on-demand web app for iPhone, Android phones

IT Service Management is now in your hands, literally. ServiceDesk Plus On-Demand can now be accessed on Android smartphones and iOS devices for quick and easy management of incident tickets anytime from anywhere!


HelpDesk Mobile

The Mobile interface can be accessed through the mobile browser on typing the url
http://sdpondemand.manageengine.com/mobile.

QR-code

Access your IT help desk on your mobiles and tablets

ServiceDesk Plus On-Demand can now be accessed on a variety of devices as Android smart phones and iOS devices as iPhone and iPad. The platform independent mobile interface enables you to access critical Incident management functionality without installing anything.

Mobile friendly UI

With its Intuitive, easy to use interface for quick and easy actions on incident tickets, the mobile web-app for ServiceDesk Plus On-Demand helps IT help desk users enjoy speed and flexibility in reporting and resolving incidents without being chained to their desks.

Create and Manage tickets on the go

Stay connected to your IT service desk wherever you are! Using your mobile browser, you can now cover end to end incident management operations such as Creating Requests, Editing Requests, Picking Up Requests, Assigning Requests, Closing Requests and Deleting Requests.

Add Notes and Resolutions to tickets

You can now add notes to tickets if youve forgotten an important detail. Technicians can add resolutions to tickets and record work logs right on their mobile devices.

Stay Notified of Important events

Detailed Request List Views with flags for Overdue ticket status, first response SLA violation and new email reply received from user help you stay notified of important ticket events.

View detailed dashboards of tickets

The mobile web-app has a Comprehensive dashboard with details of Requests Overdue, Requests Pending, Requests Due Today for the technician logged in. The accurate snapshot helps you prioritize work items and become more productive!

Queries?

Toll Free : +1-925-924-9500
US : +1 888 720 9500
US Intl : +1 800 443 6694
Australia : +1 800 631 268
UK : 0800 028 6590
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