FAQs

1. What kind of payments do you accept?

We currently accept payments via Visa, MasterCard, and American Express. We also accept payments via PayPal (you must have an account with PayPal) and bank transfer for yearly subscriptions. For details, please contact sdp-ondemand-support@manageengine.com.

2. Do you store my credit card information?

We do not store your credit card details. See our privacy policy.

3. How do I upgrade from "FREE" to one of the paid plans?

Sign in to the application. Click on the "Subscriptions" link in the top right portion of the GUI and upgrade your plan.

4. Is there any long term commitment?

No. There are no long term commitments. You can upgrade, downgrade or cancel your account any time.

5. What do I pay for, for using the application ?

You pay for the number of administrators and technicians. There is no restriction on the number of IT end users. If you also use asset management, you pay for the number of assets managed.

6. What is the cost for technical support ?

Technical support is included in the cost. Our support is available 24 hours a day & 5 days a week, except public holidays. You can reach our support through phone and email.
Toll Free US : +1 888 720 9500   |   Intl: +1 925 924 9500  |  +1 800 443 6694 (alternative number)
Email : sdp-ondemand-support@manageengine.com

7. Whom to contact for sales related questions ?

Write to sales@manageengine.com if you have any question on pricing or sales.

8. Where can I view your terms of service and privacy policy?

You can view the details at terms of service and privacy policy.