30-Day Trial

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standard

Free Forever

IT Help Desk

No restriction on number of Technicians
No restriction on number of Requests
Canned, custom & scheduled reports




professional

$24 / technician / month
$9 / month for a pack of 50 assets

IT Help Desk
Asset Management

No restriction on number of requests
Canned, custom & scheduled reports




enterprise

$54 / technician / month
$9 / month for a pack of 50 assets

IT Help Desk
Asset Management
ITIL

No restriction on number of requests
Canned, custom & scheduled reports





Features Matrix

get 10% discount
by choosing annual subscription.
plan type
subscription type
Standard Professional Enterprise
Cost per month Free Forever $24 / Technician
$ 9 / 50 Assets
$54 / Technician
$ 9 / 50 Assets
Incident Management
Knowledge Base
Asset Management  
Purchase Management  
Contract Management  
Service Catalog    
Problem Management    
Change Management    
Request Archive
Request Count Unlimited Unlimited Unlimited
Reports Canned and Custom Reports Canned and Custom Reports Canned and Custom Reports
Available Add-Ons
Live Chat $ 6 / Technician $ 6 / Technician $ 6 / Technician
Remote Control   $ 29 / Concurrent Session $ 29 / Concurrent Session
Custom Application Platform $ 25 / Application $ 25 / Application $ 25 / Application
Annual Maintenance Service (AMS) $ 2.5 / tech / month
$ 30 / tech / year
$ 0 $ 0


Questions Before Signing Up ?

What kind of payments do you accept?

We currently accept payments via Visa, MasterCard, and American Express. We also accept payments via PayPal (you must have an account with PayPal) and bank transfer for yearly subscriptions. For details, please contact sdp-ondemand-support@manageengine.com.


How do I upgrade from "FREE" to one of the paid plans?

Sign in to the application. Click on the "Subscriptions" link in the top right portion of the GUI and upgrade your plan.


What do I pay for, for using the application ?

You pay for the number of administrators and technicians. There is no restriction on the number of IT end users. If you also use asset management, you pay for the number of assets managed.


Whom to contact for sales related questions ?

Write to sales@manageengine.com if you have any question on pricing or sales.

Do you store my credit card information?

We do not store your credit card details. See our privacy policy.


Is there any long term commitment?

No. There are no long term commitments. You can upgrade, downgrade or cancel your account any time.


What is the cost for technical support ?

Technical support is included in the subscription cost. Our support is available 24 hours a day & 5 days a week, except public holidays. You can reach our support through phone and email. Toll Free US : +1 888 720 9500 | Intl: +1 925 924 9500 | +1 800 443 6694 (alternative number) Email : sdp-ondemand-support@manageengine.com


Where can I view your terms of service and privacy policy?

You can view the details at terms of service and privacy policy.


Queries?

Toll Free : +1-925-924-9500
US : +1 888 720 9500
US Intl : +1 800 443 6694
Australia : +1 800 631 268
UK : 0800 028 6590
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