Change Types

The change types shows the significant changes in the organization which involves cost and time. By default you have four change types and Standard is a pre-defined change type hence cannot be edited. And the Standard Change type is a pre-approved change type which will not require approval from the change manager.

To add a new Change Type:

1. Login to ServiceDesk Plus On-Demand using the user name and password.

2. Click the Admin tab in the header pane.

3. In the Problem/Change Management block, click the Change Types icon . This opens the Change Type list page.

4. Click on the New Change Type link. This opens the Add New page.

5. Specify the Name for the change Type in the given text field, say Significant. This is a mandatory field.

6. Select the Colour by clicking the colour icon to indicate the severity of the change. This is a mandatory field.

7. Specify the Description about the change type in the description field.

8. Save the changes. You can see the change type getting listed in the change type list view.

9. Click the Save and add new button to save the Change Type and add another Change Type.