Editing and Deleting Category

1. Log in to ServiceDesk Plus On-Demand using the user name and password of an admin user.

2. Click the Admin tab in the header pane.

3. In the Helpdesk block, click the HelpDesk Customizer icon . This opens the Configuration Wizard page.

4. Click the HelpDesk Customizer block at the left side of the page under the HelpDesk block. This opens the HelpDesk- Category page.

Editing Category

1. Click the edit icon beside the category name in the Category List page. This opens the edit category form.

2. Edit the details and save the changes.

Editing Sub-Category

1. Click the title of the category in the category list page. This opens the sub-category details page.

2. Click the edit icon . This opens the edit sub-category form.

3. Edit the details and save the changes.

Editing Item

1. Click the title of the sub-category to open the item details page.

2. Click the edit icon . This opens the edit item form.

3. Edit the details and save the changes.  

Delete Category

1. From the Category List page, select the categories to be deleted by enabling the check box.

2. Click Delete button on top of the category list page. A pop window pops up to get your confirmation on the delete operation.

3. Click OK to proceed. The Category will be deleted from the list.

Delete Sub-Category

1. Click the corresponding sub-category from the list. You can view the list of sub-categories for the category.

2. Select the sub-category from the list by enabling the check box.

3. Click Delete button to delete the selected sub-category. A pop window pops up to get your confirmation on the delete operation.

4. Click OK to proceed. The Sub-category will be deleted from the list.

Delete Item

1. Click the corresponding item from the list. You can view the list of items for the category.

2. Select the item from the list by enabling the check box.

3. Click Delete button to delete the selected item. A pop window pops up to get your confirmation on the delete operation.

4. Click OK to proceed. The item will be deleted from the list.