Configuring Organization Details

You can configure your organization's details in ServiceDesk Plus On-Demand. This information will be used in various cases.

To configure your organization's details:

1. Login to the ServiceDesk Plus On-Demand using the user name and password of an admin user.

2. Click the Admin tab in the header pane.

3. In the Helpdesk block, click the Organization Details icon . The Organization Details form is displayed.

4. Enter the Name of your organization. This should be the same name that you would have given while signing up for the SDP OnDemand service for the very first time. This is a mandatory field.

5. The description field can contain information about what your organization specializes.

6. The next block collects the address of your organization. Enter the address details in the relevant fields, such as address, city, postal code, state, and country.

7. If you have a common contact e-mail ID, then enter the same in the E-mail ID field.

8. Enter the phone and fax number, and the URL of your company's web site.

9. You can import the company logo and use that in places where the organization details are being used.

1. Click Import Image button beside the Company Logo field.

2. Click the Browse button and choose the image file from the file chooser window and click Open.

3. Click Import.

10. By default, the Use this image check box is enabled. If you do not wish to use this image, then disable the check box.

11. Click Save.

At a later time, if you wish to edit the information that you entered now, you can do so by following the same procedure explained above.