Problem Additional Fields

You have pre-defined fields by default in the New Problem form to enter the details about the problem. If you need any additional fields in the New Problem form then, you can add your own additional fields using this option.  You can add text, numeric and date/time fields in the form.

To add your own custom fields in the New Problem form:

1. Login to the ServiceDesk Plus application using the user name and password of a ServiceDesk Plus administrator.

2. Click the Admin tab in the header pane.

3. In the Problem/Change Management block, click the Problem - Additional Fields icon . This opens the Problem - Additional Fields page. You can add three types of fields in the form: text, numeric and date/time.

Add Additional Fields


To add a new additional field,

• Click on ‘Add New Field’ on the top right hand side.

• Provide the Field Name, Field Type and Description.

• If you wish to add any default values for these fields, you can enter the same in the text box provided.

• Click Save to save the settings.

Once the new additional field is configured, you are prompted with a message that the new field has been added successfully. While adding text fields, you can choose a single line text field, multiple line text box, and a drop down menu list. Select Single Line, Multi-line, or Pick List from the Field Type drop down accordingly.


View Additional Fields


To view the various additional fields configured,

• Go to the Problem Additional Fields page in the Problem/Change Management block under Admin.

• Select the required field type( Text,Numeric,Date/Time) from the ‘Showing fields by data type’ dropdown.

• The list of additional fields of that field type will be displayed.

Edit Additional Field


To edit an additional field,

• Go to the Problem Additional Fields page in the Problem/Change Management block under Admin.

• List the additional fields that you wish to edit.

• Click on the icon before the additional field you want to edit.

• Edit the required details.

• Click Save to save the settings.

Note: Please note that you would be able to convert a single line text field to a multi line text field and viceversa. For date/time and numeric fields, you would only be able to edit the name of the field.

Delete Additional Field


To delete an additional field,

• Go to the Problem Additional Fields page in the Problem/Change Management block under Admin.

• List the additional fields that you wish to delete.

• Click on the icon before the additional field you want to delete.

• You will be prompted with a confirmation message. Click OK.

• The additional field will be deleted successfully.