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Attaching Assets

To attach assets to the IT Assets:

  1. Log in to ServiceDesk Plus On-Demand using your user name and password.

  2. Click the Assets tab in the header pane. This opens the assets home page.

  3. Select the IT Assets link under the Resource block on the left hand side of the page. Select the corresponding IT Asset link say, Printers, Access Points and so on. This opens the Asset list view page.

  4. Click the title of the asset to be attached with an asset. This opens the asset details page.

  5. Click the Actions combo box -> select the Attach Asset option from the list. This opens the Attach Asset pop up window.

  6. If you would like to display the list of all assets or filter specific asset then select the assets to be displayed from the List combo box. Ex: Printer, Access Points and so on. Also select the type of asset such as asset in store, in use and so on from the of type combo box.

  7. You have two columns, such as Asset list and Attached Assets list. You have to select the assets to be attached from the assets list and move it to the attached assets list using the >> button. To remove the assets from the attached assets list use the << button.

    Example:
    If you would like to attach a printer to a workstation then select the list of assets to be attached from the assets list and move it to the attached assets list.

  8. Save the changes. If you would like to detach all the attached assets then select the Detach All option.

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ServiceDeskPlus On-Demand - SaaS based ITIL Ready help desk and Asset Management application