Copying Resources

Using Copy Resource option you can make multiple copies of the resource and its details. On making multiple copies of the resource, it becomes easier for the technician to add bulk of similar assets. The technician need not manually enter all the resource details for each resource. The new copies of the resource will be assigned with new asset name and rest of the details is retailed as is.

To make multiple copies of the Resources:

1. Log in to ServiceDesk Plus On-Demand using your user name and password.

2. Click the Assets tab in the header pane. This opens the assets home page.

3. Click Non-IT Assets under Resources block on the left hand side of the page. Select the respective Non-IT assets link. e.g. Projectors, Scanners and so on. This opens the corresponding Non-IT asset page.

4. Click the Title of the assets to be duplicated. This opens the Asset details page.

5. Click the Actions menu on the right hand side of the page. Select Copy Resource option. This opens the Copy Resource pop up window.

5. Specify the Number of Copies to be made for the resource in the given numeric field.

6. Click Copy to make the copies of the Non -IT asset. The new copies of the Non-IT asset will be assigned with new asset name that will uniquely identify them. The rest of the information is retained as is. If required, you can also edit the resource details.