Associating Incidents to a Change

You have an option to Associate Incidents with the change. Similar Incidents as in Change can be associated in order to complete the requests quickly rather than doing it one by one.  

1. Log in to ServiceDesk Plus On-Demand using your user name and password.

2. Click the Changes tab. This opens the Change List View page. Click the change title to be associated with the Incidents. This opens the change details page.

3. Click the Actions combo box on the top right side of the page. Click Associate Incidents option. This opens Associate Incidents to Change page as shown below:



4. Select the type of requests to be displayed by selecting from the Showing combo box on the top left hand side of the page. Ex: Open Requests or All Requests and so on. On selecting the request type the corresponding requests gets listed.

5. Select the change from the list by enabling the check box beside each change.

6. Click Associate Incidents to associate respective requests to the change (particular selected change). The associated incidents gets listed in the Incidents tab in the change details page as shown below:

   

Attach and Detach Incidents

You can also attach more incidents if required or detach incidents that you feel are not relevant to the chang

To attach or detach incidents:

1. Log into ServiceDesk Plus On-Demand with your username and password

2. Click on the Changes tab. Then click on the title of the change to which you want to associate incidents with

3. Click on the Incidents tab.

4. Select the check boxes next to the incidents, which you want to attach or detach

5. Click on the Attach button to attach more incidents and to detach incidents, which you feel are not associated with the other incidents click on the Detach button.