Editing a Change

To edit a change:

1. Log in to ServiceDesk Plus On-Demand using your user name and password.

2. Click the Changes tab in the header pane. This opens the changes list view page.

3. Click on the edit icon inline with the change you want to edit

<OR>

1. Click the Title of the change to be edited. This opens the change details page which list the Tasks that can be performed on the change.

2. Click the Edit button link in the Change Details block to modify the change details. This opens the Edit change page. From this page you can add status of the change from open to close, and also change the entire template to a new one apart from the regular editing of the change details.     

Modifying Change Details

In the editable change form you can change the change details, such as Status of the change as Closed or Open, Impact details, Urgency, Priority and Change Type details. You can also modify affected IT Services and Assets Involved in the change.  

Modifying Owner Details

You can modify the Requested by details and Technician details of the change. You can also edit the Scheduled Start Time and Scheduled End Time of the change.  

Modifying the Change Category

You can change the Category, Sub Category and Item of the change. If the same was not appropriately chosen at the time of submitting then the change can be selected now from the drop down list.

Modifying the Change Description

You can modify the title and description of the change to completely capture the actual nature of the task at hand.

Appending Attachments

f you wish to attach more files to the change, click the Attach a File button and attach as many files as you wish and click Done. You can also delete the attachments that were already available in the change by clicking the delete icon available beside the attachment.