Picking Up a Change

ManageEngine ServiceDesk Plus On-Demand provides an option to the technicians to self-pick up change. If there are unassigned changes, the technicians can pick up any of the unassigned changes from the list. This in turn will increase the turnaround time and the efficiency of the IT help desk team.

To pick up changes:

1. Log into ServiceDesk Plus On-Demand and click on the Changes tab

2. From the change list view page, select the changes you would like to pick up by enabling the check box. The unassigned changes will be in bold font.

3. Click Pick up button. The selected change will be assigned to you. (Or)