Adding Tasks

Using this option you can assign different tasks to different technicians. Task is a sub-unit of an activity. If a problem involves multiple technicians work, then the technician whoever receives the problem (owner of the problem) can assign different tasks to different technicians.

To add tasks:

1. Log in to ServiceDesk Plus On-Demand using your user name and password.

2. Click the Problems tab in the header pane.

3. Click the Title of the problem to which you would like to add tasks.

4. Under Task Details click on Add New

5. Specify the Title of the task in the given text field. This is a mandatory field.

6. Specify relevant information about the tasks in the Description field.

7. Select the Scheduled Start Time from the calendar button. Also select the Scheduled End Time for the task from the calendar button.

8. The Actual Start Time and End Time of the task will be entered by the technician doing (owning) the task.

   The actual start time and end time is the real time schedule of the task. The scheduled start time and end time specified by the problem owner is a tentative time schedule.  

10. Select the Technician of the task from the combo box.

11. Specify the Status of the task.

12. Specify any relevant comment about the task in the Comments field.

13. Save the values. You can see a Tasks tab getting created next to the solution tab. All the tasks created for the problem will be listed under the tasks tab in descending order. The tasks assigned to other technicians can be viewed in their Task summary list in the home page.

Deleting Tasks

1. From the tasks details page, select the check box beside the task you wish to delete.

2. Click the Delete button. A confirmation message appears.

3. Click Ok to continue. The task is deleted from the list.