Adding Work Logs

You can enter the technicians time spent details for the problem using this option. The total time spent will exclude the time that the problem was kept on hold. It takes the time of creation to till the problem was closed.

To Add Work Logs:

1. Log in to ServiceDesk Plus On-Demand using your user name and password.

2. Select the Technician Name from the combo box.

3. Specify the Executed Time (date & time) and Time Taken to Resolve the problem from the calender button.

4. The Technician Cost per hour will be fetched automatically from the technician details, which is a non-editable field. If you have already entered the per hour cost of the technician while adding the technician details, then the details will be fetched automatically. If you wish to change these values, you can do so manually.

5. The Incident Cost will be automatically calculated taking the (total time spent to resolve the problem * Technician's cost per hour).

6. If there are any extra charges specify in the Other Charges field.

7. Using the above two data the Total Charges (Technician Charges + Other Charges) will be displayed automatically.

8. Specify any relevant information about the time spent in the Description field.

9. Save the details.