Assigning a Techncician to a Problem

Each problem will be handled by a technician, who would be responsible for closing the problem.

To assign a technician to the problem:

1. Log in to the ServiceDesk Plus application using your user name and password.

2. Click the Problem tab in the header pane. This opens the Problems list page.

3. Select the the check box next to the problem title.

4. Select the Technician from the Select Technician drop down menu.

5. 

6. Click on the Assign button.

To bulk assign problems to technicians

1. In the Problems list page, select the problems to be assigned a technician by enabling the check box beside left side each of the problem title.

2. Select the technician from the Select Technician drop down list.

3. Assign the technician.