You have an option to delete individual problems or group of problems together.
To delete individual problems
Log in to ServiceDesk Plus On-Demand using your user name and password.
Click the Problems tab in the header pane.
Click the Title of the problem to be deleted in the problems list view page. This opens the Problem Details page.
Click the Actions combo box on the top right hand side of the page.
Click the Delete link from the list. A dialog pops up asking you to confirm on the delete process.
Click OK to proceed. You can see the problem deleted from the list.
To delete more than one problem at a time
In the Problem list view page, select the problems to be deleted by enabling the check boxes.
Click the Delete button. A dialog pops up asking you to confirm on the delete process.
Click OK to proceed deleting Or click Cancel to abort deletion.
