E-mailing a Purchase Order(PO) Owner

When some unexpected events happen, the owner of the PO would want to be notified of them. For example, when the purchased items have not been delivered even beyond the required date, the PO owner must be notified of it, so that he can take necessary steps. ServiceDesk Plus On-Demand allows you to notify the owner of the PO by attaching the PO to the mail.

To e-mail the PO owner:

1. Log in to ServiceDesk Plus On-Demand using your user name and password.

2. Click Purchase tab in the header pane. This opens the purchase order list view page.

3. In the list of POs displayed, click the Purchase Order ID for which the e-mail notification needs to be sent. If you want to send an email to the owner of a PO in any other state, then choose the corresponding option from the Filter Showing combo box.

4. Click Actions button on the right side of the page --> click Email the Owner under the notify block

5. A Send Notification form is opened in a separate window with the To address filled with the PO owner's e-mail ID. The Subject reads as Notification for Purchase Order id <number>.

6. If you want to inform anyone else about the PO details, then you can add their e-mail ID in the CC field.

7. Enter the mail content in the Description field.

8. You can attach any relevant documents by clicking Attach File button.

9. Click Send. A message is displayed saying that the e-mail has been sent.