ServiceDesk Plus On-Demand allows you to customize the request list view to include columns of your choice.
To customize the list view:
Log in to ServiceDesk Plus On-Demand using your user name and password.
Click the Requests tab in the header pane.
Click the column edit icon available at the corner of the request list headers. This opens the available columns that can be displayed in the list view. All those that are visible currently, will have the check box beside them selected.
To remove a column, remove the selection from the respective check box beside the column name.
To add a column to the list view, select the unchecked select box beside the column name.
To change the column order, click the up and down arrow after selecting the column that you wish to move.
Click Save. This will add only those columns which you have chosen in the list view.
available at the corner of the request list headers. This opens the available columns that can be displayed in the list view. All those that are visible currently, will have the check box beside them selected.