E-mail the Technician

To e-mail a technician :

1. Log in to ServiceDesk Plus On-Demand using your user name and password.

2. Click the Request tab in the header pane.

3. Click the Title of the request from the requests list page.

4. In the View Request page, on the right-side from the Reply drop down menu select E-mail the Technician. This opens the Mail to Technician form.

5. Enter the E-mail ID in the To field. This is a mandatory field.

6. Edit the Subject and Description of the e-mail.

7. Click Attach a File button to add files as attachments to the mail. All the newly attached files will be listed in the Newly attached files field.

8. Click Send. An e-mail is sent to the technician. To send the information to more people, enter their e-mail IDs in the To field or CC separated by comma.

9. You also have an option to Save the mail as draft copy for later use.

10. If you wish to send the drafted mail for review to the higher authority then click Send for review button.    

A technician can be notified when a new request is assigned or an already existing request is reassigned to him/her.