About Solutions

ServiceDesk Plus On-Demand makes it easier to view and manage all your solutions based on the solution status using filters.

To view Solutions:

1. Click on the Solutions tab. This brings up the Solutions list view page. By default, the list of All Solutions is displayed.

2. Select the corresponding filter option from the Filter Showing combo box. You can view the solutions with different status levels using filters. They are:

   All Solutions
   All the solutions irrespective of the status can be viewed under this category.

   Approved Solutions
   All the approved solutions are listed under this category.

   Approval Pending Solutions
   The solutions which are sent for approval are listed under this category.

   Unapproved Solutions
   The solutions which are not approved and has to be sent for approval are listed under this category.

   Rejected Solutions
   All the rejected solutions are listed under this category.