Editing a Solution

To edit a specific solution:

1. Log into ServiceDesk Plus On-Demand with your username and password and click on the Solutions tab

2. From the Solutions list view page, click on the solution which you want to edit using the filter showing combo box. (OR) you can select the solution which you wish to edit by clicking the topic from browse by topics. All the solutions, irrespective of the status, available under that topic gets listed.

3. Click the Edit button available on the right hand side of the view solutions details page.

4. In the Edit Solutions page, make the necessary modifications. The title, contents, and the topic under which you wish to place the solution are mandatory fields. You can also add more attachments or delete existing ones.

5. Click Save. If the the status of the solution shows Unapproved then click on Save and Approve. If you do not want to save the changes and get back to the solutions listing, click Cancel.

Alternatively, to open the solution that you wish to edit, type the solution title or word in the search space provided and the click on Search Solutions . The solutions matching the search title or word will be listed, from which you can choose the solution and edit the same.