Submit for Approval

The newly added solutions has to be approved by the concerned technician, in order to be viewed by the requesters in the self service portal. To provide access permission to approve solutions refer Configuring Roles.

To submit solution for approval:

1. From the Solutions list view page, select Unapproved Solutions from the Filter showing combo box. The list of all Unapproved solutions gets displayed.

2. Enable the check box next to the unapproved solution and click on the Approval Actions combo box

3. Click the subject of the solution which you want to submit for approval. This opens the View Solutions page. The Status is shown as Unapproved below the Solution Id.

4. Select Approve Solutions under the   Approve Actions combo box on the right hand side of the page. This opens Submit for Approval page.



5. Mention the Comments if any and click on the Approve button

6. To see if the Solution has been approved, click on the title of the Solution

7. On the top write hand side you can see if the solution has been approved or not