Viewing Non-IT Assets Details

To view non it asset details

1. Log in to the ServiceDesk Plus On-Demand using your user name and password.

2. Click on Assets tab -> Click Non-IT Assets link under on the left hand side of the page. This opens the Non-IT Assets list view page.

3. Click on the Non-IT Asset name to view the Non-IT Assets details. By default Resource Info tab details are displayed.

Viewing Resource Info Details

Resource Info tab displays the Resource Details such as, Resource Name, Tag, Bar Code, Serial No Region, Cost, Acquisition Date and many other details are displayed.

Viewing History of Non-IT Assets

Click on the History tab to view the Non-IT Assets history. This gives the complete Non-IT Assets Resource Ownership History on date and State of the Non-IT Assets.

Request Details

On clicking the Request Details page you will be able to view all the requests raised for the Non-IT Asset.

On Clicking the request title you can view the details of the request, requester details, Assets belonging to the user, Time elapsed to solve the request, resolution for the request and history of the request

Also you can send reply for the request or forward the request to the technician. You can Search associated problem and change or add new problem or change to the request.

Contracts Details

Click on Contracts tab to view the contracts attached to the Non-IT Assets. This gives the complete details about the contract such as, vendor name, support details, contract rules, expiry date, cost and other rules.

Costs Details

1. Click on the Costs tab to view the costs associated to the Non-IT Assets.

2. Click on Add Cost button to add cost to the Non-IT Assets.

3. Select the Cost Factor from the combo box. For ex. Service Cost, Purchase Cost etc. This is a mandatory field.

4. Specify the description about the cost in the Description field. Say if the cost factor is service cost you can specify important information about the service cost.  

5. Specify the Amount in $ in the Amount field. This is a mandatory field.

6. Select the Date from the calendar button. This is mandatory field.

7. Click on Add Cost button to add the cost. You can see the cost added to the Non-IT Assets shown in the Other Costs list view page.