Custom App Functions - Close Request

You can also close a request in ServiceDesk Plus On-Demand from within your Custom App using the ‘ Close Request’ function.

The generic syntax for this function is

Response> = zoho.sdpod.closeRequest (Request ID, <Closure Confirmation>,<Closure Comments >);

Where,
<Request ID> The request ID of the corresponding request in ServiceDesk Plus On-Demand.

<Closure Confirmation> Accepts either Yes or No as value.
<Closure Comments> Any comments to be included while closing the request.

Example

Let’s say your meeting is cancelled/completed and you want to cancel your Booking in the Conference Room Booing App as well as close the request raised in ServiceDesk Plus On-Demand when you first raised the booking.

In order to do that you would need to do the following:

• Go to Admin --> Custom Apps

• Open the Conference Room Custom App in the Edit mode

• Select Settings Icon --> On Edit --> On Success in the form builder

• Add the following script,

resp = zoho.sdpod.closeRequest(input.requestid, { "CLOSEACCEPTED" : "YES", "CLOSECOMMENT" : "Your request is Closed" });

When this script is executed, the corresponding request in ServiceDesk Plus On-Demand is automatically closed.