US : +1 888 720 9500 | Intl : +1 925 924 9500
US Intl : +1 800 443 6694 (alternative number)
Australia : +1 800 631 268 | UK : 0800 028 6590

Print a Problem

To print a problem:

  1. Log in to the ServiceDesk Plus On-Demand application using your user name and password.

  2. Click the Problems tab in the header pane.

  3. Click the Title of the problem you would like to print.

  4. Click the Print Preview link on the right side Tasks block. The print preview page of the problem opens in a pop-up window.

  5. In the print preview page you can view the Impact Analysis, Root Cause, Symptoms, WorkAround, Solution, Problem Details Notes and Attachments.

  1. Click the Print menu item from the browser File menu.

  2. The default printer associated with your workstation is invoked. Set the required options and click OK. You can collect the printed copy of the problem at the printer that is linked to your workstation.

Top
ServiceDeskPlus On-Demand - SaaS based ITIL Ready help desk and Asset Management application