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ServiceDesk Plus On-Demand Case Study with FCNY, USA

Find out how the Fund for the City of New York overcame trouble in tracking tickets, ticket prioritization and lack of visibility of key
metrics and trends in their IT helpdesk. Using ServiceDesk Plus On-Demand FCNY achieved enhanced response and resolution
capability, improved technician productivity and ticket prioritization, better service delivery and most importantly satisfied customers.

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What Customers Say
We never knew the importance of IT help desk software until we got one, and got the right one. We chose ManageEngine and it has never disappointed us.
SERKAN SEVIM,
CEO, Medianova
 
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