Problem/Change Management

The goal of Problem Management is to find the root cause of incidents and reduce the impact on business. The goal of Change Management is to control and manage approved changes with accepted risk. ServiceDesk Plus On-Demand allows you to implement a comprehensive problem management and change management system. Problem/Change related configurations are:

1. Problem Additional Fields

2. Problem Closure Rules

3. Change Type

4. Change Status

5. Change Advisory Board

6. Change Additional Fields

7. Change Closure Rules

To access Problem/Change related configurations:

1. Log in to the ServiceDesk Plus application using the user name and password.

2. Click the Admin tab in the header pane. The problem/change management block is below the Help Desk block.