Asset Management

The inventory module of the ServiceDesk Plus On-Demand enables you to keep track of the various assets available in your organization and their corresponding usage and availability. It also helps you monitor your assets online in any of the networks in your firm. This helps you in proactively planning your resource allocation and purchases. Before you start using the inventory module, you have to configure the inventory-related information. The inventory-related configurations are:

1. Product Type details

2. Product

3. Vendor information

4. Workstation - Additional Field

5. Asset Additional Field for new asset form

6. Software Type

7. Software Category

8. Resource State

9. Probes

10. Scan for Windows Domain

11. Scan Networks

12. Scan Workstations outside Networks

To access the inventory-related configurations:

1. Log in to the ServiceDesk Plus application using the user name and password of a ServiceDesk Plus administrator.

2. Click the Admin tab in the header pane. The Asset Management block is just below the helpdesk block.