Change Management

Changes arise as a result of problems, but many changes can come from proactively seeking business benefits such as reducing costs or improving services. The goal of Change Management is to ensure that standardised methods and procedures are used for efficient and prompt handling of all Changes, in order to minimise the impact of change-related incidents upon service quality and consequently to improve the day-to-day operations of the organization.

A change request entails a considered approach to assessment of risk and business continuity, change impact, resource requirements and change approval. This approach is important to maintain the balance between the need for change against the impact of change.

With ServiceDesk Plus On-Demand you can:

• Create a New Change

• Forward Schedule Change ( Calender View )

• View Change Details

• Edit a Change

• Print Change

• Add Notes

• Add Reminders

• View Reminders

• Add Tasks

• Add Work logs

• Assign Technician to a Change

• Close a Change

• Delete a Change

• Associate Incidents to a Change

• Associate Problems to a Change

• Publish Announcements

• Send Notifications

• Change Planning

• Recommend Change for CAB